Frequently Asked Questions

Everything you need to know about keeping your sneakers fresh.

When will my order be shipped?

All orders are processed within 24 to 48 hours. Once shipped, you will receive a confirmation email with a tracking number to follow your package's journey.

What is your return policy?

We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return.

Are your cleaning products safe for all materials?

Our solutions are specifically engineered to be safe on leather, suede, nubuck, canvas, and knit. However, we always recommend testing on a small, inconspicuous area first.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How can I track my package?

Once your order has been dispatched, you will receive an email containing a tracking link. You can also track your order directly through our website using your order number.